48 Park Avenue, East 21st Street, Apt. 304
London NY 10016
Phone: +1 408 996 1010
Fax: +1 408 996 1010
PS Nails has a 14 day return policy. We do not offer refunds.
Except where otherwise required by law, Items that are received in a faulty or broken condition, or where the wrong item was shipped to you in error, must be returned to us for exchange within 14 days of receipt of the product:
• Contact us immediately, detailing the nature of the problem with the product, and including photos if applicable. Please include your order number in all correspondence.
• Ship the product to us for inspection.* This will be at your cost.
• If after inspection, the product is found to be genuinely defective, we will ship a replacement product, and cover your cost of shipping it to us.
Please note that items damaged during shipping by Australia Post will NOT be replaced. We strongly suggest that you choose to add postage insurance when you place your order.
To be eligible for an exchange, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
In the event that you have opened and used the product, but feel that it is defective in some way, please contact us immediately. We will determine whether it will be replaced on a case by case basis.
To complete your exchange, we will require proof of purchase – please include your order number in all correspondence.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please choose carefully, as we will not exchange for ‘change of mind’.
* To exchange your product, you should ship it to: 14 Bayswater Drive, Victoria Point, QLD, 4165
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend that you consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Colour and quality:
Our products have been tried and tested to meet our high standards.
• The appearance of colours online can vary depending on the computer screen on which they are viewed. For this reason, the actual colours of our wraps may differ slightly from their appearance on your computer screen.
• As the instructions on the product state, the adhesive will deteriorate over time with exposure to air. We recommend that you use your wraps within 2 months of opening the protective packaging.
LED lamps and Touch up torches
• We will inspect and test every product before shipping it to you.
• These products have been designed for home use only, and are not rated for commercial use.
• Using these products for extended periods of time, (in excess of times stated in the user manual), will result in them failing to work.